General terms and conditions
- Scope of application
- Contracting party
- Contract language
- Right of withdrawal for consumers and legal rights of liability for defects
- Order process, delivery and invoice
- Retention of title
- Product reviews
- Applicable law
- Jurisdiction agreement for entrepreneurs
- Online dispute resolution for European consumers
General Terms and Conditions
(The following terms and conditions also contain legal information about your rights according to the regulations for contracts in distance selling and electronic commerce).
1. Scope of application
These General Terms and Conditions (GTC) apply to all deliveries made by Eichenhain.com, c/o Scanbox #00307, Ehrenbergstr. 16A, DE-10245 Berlin (hereinafter: us) to consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB). As far as individual points concern only consumers or entrepreneurs, this is explicitly stated.
2. Contracting party
The contract of sale is concluded with Eichenhain.com, Inh. Bertrand Dahi, Kastanienweg 8, DE-34369 Hofgeismar.
3. Contract language
Contract language is German.
4. Right of withdrawal for consumers and legal rights of liability for defects
5 Order process, delivery and invoice
5.1 The order is placed by placing the desired products in the shopping cart, go to the checkout and either as a guest without an account or as a registered customer enter your data required for the order such as delivery address and billing address. You will then be given the opportunity to check the order for correctness before you confirm and send the order to us by clicking on the button that informs you that you are obliged to pay for the order.
5.2 We ship with DHL, usually the next business day after payment is received, unless there is some problem with the order that needs to be resolved first.
5.3 The delivery does not include an invoice. However, we will be happy to send it to you by e-mail as a PDF file upon request. Just write us a short message for this purpose. Of course you can also print out the shipping confirmation for your records.
6.1 Payment is made optionally by prepayment, credit card or various payment service providers such as PayPal, Sofort and Giropay. It is also possible to pay in cryptocurrencies; refunds, e.g. in the event of a revocation, will be made in the original cryptocurrency, however, at the current rate. The euro price is therefore always decisive.
6.2 If you choose payment in advance, we will provide you with our bank details in the order confirmation. The goods will be shipped after receipt of payment. There is a payment term of 5 working days.
7. Reservation of proprietary rights
The goods remain our property until full payment.
Within 30 days we will refund the purchase price if you are unhappy with the goods. Just let us know and we will send you a return slip within Germany. Outside Germany we ask you to bear the shipping costs yourself.
In good faith, however, this only includes normal testing. Of course you can't eat 96% of the goods and then send them back (as actually already happened). :)
This guarantee exists independently of your legal rights (see point 4).
9. Product ratings
Product reviews are "verified" if the email address provided for the review is from customers.
Reviews that are objectively false will be deleted by us. By "objectively wrong" we mean, for example, a bad product review, although or because the product has not yet been delivered.
10. Applicable law
German law is applicable. The UN Convention on Contracts for the International Sale of Goods is excluded.
11. Jurisdiction agreement for entrepreneurs
The place of jurisdiction is our place of business.
12. Online dispute resolution for european consumers
The European Commission provides a platform for online dispute resolution (OS), which you can find here and use in case of dispute. The use of the platform is voluntary.