1. Applicability
  2. Contractual partner
  3. Contractual languages
  4. Right of withdrawal for consumers and guarantee of legal conformity of goods
  5. Order process, delivery, and invoice
  6. Payment
  7. Reservation of title
  8. Guarantee
  9. Product reviews
  10. Applicable law
  11. Choice of forum for traders

General terms and conditions (T&C)

(The following T&C also contain legally required information.)

1. Applicability

These T&C apply to all shipments from Eichenhain.com, c/o Scanbox #00307, Ehrenbergstr. 16A, DE-10245 Berlin (hereinafter: us) to consumers (§ 13 German Civil Code) and traders (§ 14 German Civil Code). Insofar as certain points are only relevant to consumers or traders you will find this mentioned.

2. Contractual partner

Your contractual partner is Eichenhain.com, Inh. Bertrand Dahi, Kastanienweg 8, DE-34369 Hofgeismar.

3. Contractual languages

Contractual languages are German and English.

4. Right of withdrawal for consumers and guarantee of legal conformity of goods

Your right of withdrawal (for consumers) is explained here. The model instructions on withdrawal is here. Of course, you also enjoy a legal guarantee for conformity of goods.

5. Order process, delivery, and invoice

5.1 To place an order, place the desired products in the shopping basket, go to the checkout and enter the information required for the order, such as the delivery address and billing address. You can proceed either as a guest without an account or as a registered customer. You will then be given the opportunity to check the order for correctness before you confirm the order and send it to us by clicking the button that indicates you must pay for the order.

5.2 We ship with DHL, typically on the business day after the payment is received, unless there is a problem with the order that needs to be clarified.

5.3 You will not find an invoice in your parcel. However, we will gladly send you your invoice by email as a PDF. Just send us a short note. Of course, you can also print any emails for your reference.

6. Payment

6.1 Payment is either in advance by bank tranksfer, credit card, or various payment services such as PayPal, Sofort, and GiroPay. We also accept various cryptocurrencies; reimbursements, e.g. after a withdrawal, are carried out using the original cryptocurrency, but to the exchange rate valid at the time of the withdrawal. Consequently, the Euro price is always the decisive one.

6.2 We will send you our bank details in the order confirmation email if you select advance payment by bank transfer. We ship after receiving the transfer. There is a 5 business day goal to pay.

7. Reservation of title

We reserve all title rights to your order goods until payment is effected in full.

8. Guarantee

Within 30 days we will refund the purchase price if you are unhappy with the goods. We will send you a return slip within Germany. We ask that you cover the return outside of Germany.

However, this does require good faith, meaning our guarantee only covers normal testing. You cannot eat 96% of the goods and then return them (as has actually happened). :)

This guarantee is independent of your statutory rights (see point 4).

9. Product reviews

Product reviews are "verified" if the email address submitted with the review matches a customer order.

10. Applicable law

German law applies. The CISG is excluded.

11. Choice of forum for traders

Choice of forum is our seat of business.

12. Online dispute resolution for European consumers

The European Commission maintains a platform for online dispute resolution, which you may access here in case of any dispute. The use of the platform is voluntary.

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