- Contractual partner
- Contractual languages
- Right of withdrawal for consumers and guarantee of legal conformity of goods
- Delivery and invoice
- Reservation of title
- Applicable law
- Choice of forum for traders
General terms and conditions (T&C)
(The following T&C also contain legally required information.)
These T&C apply to all shipments from Eichenhain.com, c/o Scanbox #00307, Ehrenbergstr. 16A, DE-10245 Berlin (hereinafter: us) to consumers (§ 13 German Civil Code) and traders (§ 14 German Civil Code). Insofar as certain points are only relevant to consumers or traders you will find this mentioned.
2. Contractual partner
Your contractual partner is Eichenhain.com, Inh. Bertrand Dahi, Kastanienweg 8, DE-34369 Hofgeismar.
3. Contractual languages
Contractual languages are German and English.
4. Right of withdrawal for consumers and guarantee of legal conformity of goods
5. Delivery and invoice
5.1 Delivery is only within the EEA.
5.2 You will not find an invoice in your parcel. However, we will gladly send you your invoice by email as a PDF. Just send us a short note. Of course, you can also print any emails for your reference.
6.1 Payment is either in advance by bank tranksfer, PayPal, credit card, and various cryptocurrencies. Reimbursements, e.g. after a withdrawal, are carried out using the original cryptocurrency, but to the exchange rate valid at the time of the withdrawal. Consequently, the Euro price is always the decisive one.
6.2 We will send you our bank details in the order confirmation email if you select advance payment by bank transfer. We ship after receiving the transfer. There is a 5 business day goal to pay.
7. Reservation of title We reserve all title rights to your order goods until payment is effected in full.
Within 30 days we will refund the purchase price if you are unhappy with the goods. We will send you a return slip within Germany. We ask that you cover the return outside of Germany.
However, this does require good faith, meaning our guarantee only covers normal testing. You cannot eat 96% of the goods and then return them (as has actually happened). :)
This guarantee is independent of your statutory rights (see point 4).
9. Applicable law
German law applies. The CISG is excluded.
10. Choice of forum for traders
Choice of forum is our seat of business.