Privacy Policy

1) Introduction and contact details of the controller

1.1 We are pleased that you have visited our website and thank you for your interest. Below, we inform you about how we handle your personal data when using our website. Personal data is any data that can be used to identify you personally.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Bertrand Dahi, Alte Eisenacher Str. 25, 99834 Gerstungen, Germany, Tel.: +4915792557024, E-mail: kontakt@eichenhain.com. The party responsible for processing personal data is the natural or legal person which, alone or jointly with others, determines the purposes and means of processing personal data.

2) Data collection when visiting our website

2.1 When you use our website purely for information purposes—that is, when you do not register and do not otherwise provide us with information—we only collect the data that your browser transmits to the website server (so-called “server log files”). When you access our website, we collect the following data that is technically required for us to display the website to you:

The website you accessed
Date and time at the time of access
Amount of data sent in bytes
Source/Referrer, i.e., from which you reached the page
Browser used
Operating system used
IP address used (if applicable, in anonymised form)

Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. Data will not be passed on or otherwise used. However, we reserve the right to review the server log files retrospectively if there are specific indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL and/or TLS encryption. You can recognise an encrypted connection by the string “https://” and the padlock symbol in your browser’s address bar.

3) Hosting & Content Delivery Network

For hosting our website and displaying the page contents, we use a provider that performs its services either itself or through selected subcontractors exclusively on servers within the European Union.

All data collected on our website is processed on these servers.

We have concluded a data processing agreement with the provider to ensure the protection of the data of our website visitors and to prohibit unauthorised disclosure to third parties.

4) Cookies

To make visiting our website more attractive and to enable the use of certain functions, we use cookies—small text files that are stored on your end device. Some cookies are automatically deleted again after you close your browser (so-called “session cookies”); in other cases, these cookies remain on your end device for longer and enable the saving of page settings (so-called “persistent cookies”). In the latter case, you can find the storage duration in the overview of the cookie settings in your web browser.

To the extent that personal data is processed through individual cookies used by us, processing is carried out in accordance with Art. 6(1)(b) GDPR either for the performance of the contract, in accordance with Art. 6(1)(a) GDPR in the event of consent given, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in ensuring the best possible functionality of the website as well as a customer-friendly and effective design of your visit to the website.

You can configure your browser so that you are informed when cookies are set, and you can decide individually whether to accept them, or you can exclude the acceptance of cookies for certain cases or generally.

Please note that if you do not accept cookies, the functionality of our website may be restricted.

5) Contacting us

5.1 Our own review reminder

Based exclusively on your express consent pursuant to Art. 6(1)(a) GDPR, we use your e-mail address to send you a one-time reminder to submit a review of our services after contract performance. You may withdraw your consent at any time by sending a message to the controller responsible for data processing.

5.2 ShopVote

For review reminders, we use the services of the following provider: Blickreif GmbH, Schulstraße 46, 80634 München, Germany

Based exclusively on your express consent pursuant to Art. 6(1)(a) GDPR, we transfer your e-mail address and, if applicable, other customer data to the provider so that it can contact you by e-mail with a review reminder.

You may withdraw your consent at any time with effect for the future, either vis-à-vis us or the provider.

We have concluded a data processing agreement with the provider to protect the data of our website visitors and to prohibit unauthorised disclosure to third parties.

5.3 WhatsApp Business

You have the option to contact us via the WhatsApp messaging service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called “Business Version” of WhatsApp.

If you contact us via WhatsApp in connection with a specific business matter (for example, an order placed), we store and use the mobile phone number you used on WhatsApp and—if provided—your first and last name in accordance with Art. 6(1)(b) GDPR for processing and answering your request. On the basis of the same legal basis, we may ask you via WhatsApp to provide additional data (order number, customer number, address or e-mail address) in order to be able to assign your request to a specific transaction.

If you use our WhatsApp contact for general inquiries (e.g., about our range of services, availability, or our online presence), we store and use the mobile phone number you used on WhatsApp and—if provided—your first and last name in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the efficient and timely provision of the information you want.

Your data is always used solely to respond to your request via WhatsApp. No disclosure to third parties takes place.

Please note that WhatsApp Business obtains access to the address book of the mobile end device we use for this purpose and automatically transfers the phone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA. To operate our WhatsApp Business account, we use a mobile end device whose address book stores only the WhatsApp contact details of users who have also contacted us via WhatsApp.

This ensures that anyone whose WhatsApp contact details are stored in our address book has already consented, on first use of the app on their device, to the transmission of their WhatsApp phone number from the address books of their chat contacts by accepting the WhatsApp terms of use in accordance with Art. 6(1)(a) GDPR. Any transmission of data from users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.

You can find the purpose and scope of the data collection and the further processing and use of the data by WhatsApp, as well as your related rights and options for protecting your privacy, in WhatsApp’s privacy information: https://www.whatsapp.com/legal/?eea=1#privacy-policy

We have concluded a data processing agreement with the provider to protect the data of our website visitors and to prohibit unauthorised disclosure to third parties.

As part of the above-mentioned processing activities, data transfers to servers of Meta Platforms Inc. in the USA may occur.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the level of European data protection on the basis of an adequacy decision by the European Commission.

5.4 As part of contacting us (e.g., via a contact form or e-mail), personal data is processed—exclusively for the purpose of handling and responding to your request and only to the extent necessary for that purpose.

The legal basis for the processing of this data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at entering into a contract, Art. 6(1)(b) GDPR is an additional legal basis for the processing. Your data will be deleted when, based on the circumstances, it can be determined that the relevant matter has been conclusively resolved and, provided that there are no statutory retention obligations to the contrary.

6) Data processing when opening a customer account

In accordance with Art. 6(1)(b) GDPR, personal data will continue to be collected and processed to the extent required if you provide it to us when opening a customer account. Which data is required for the account opening can be found in the input mask of the relevant form on our website.

Deleting your customer account is possible at any time and can be done by sending a message to the controller’s address stated above. After deletion of your customer account, your data will be deleted unless all contracts concluded thereunder have been fully processed, no statutory retention periods are applicable to the contrary, and we do not continue to have a legitimate interest in further storage.

7) Use of customer data for direct marketing

7.1 Subscription to our e-mail newsletter

If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. Providing additional data is voluntary and is used so that we can address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you only receive the newsletter after you have expressly confirmed your consent to receive the newsletter by clicking a verification link sent to the e-mail address provided.

By activating the confirmation link, you grant us your consent to the use of your personal data pursuant to Art. 6(1)(a) GDPR. For this purpose, we store your IP address registered with your internet service provider (ISP), as well as the date and time of the subscription, so that any misuse of your e-mail address can be tracked at a later point in time. The data we collect when subscribing to the newsletter is used strictly for the stated purpose.

You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by sending a corresponding message to the controller named at the beginning. After successful unsubscription, your e-mail address will be deleted immediately from our newsletter distribution list, unless you have expressly consented to further use of your data or we have reserved the right to use your data beyond that, as permitted by law and of which we will inform you in this statement.

7.2 ActiveCampaign

Our e-mail newsletters are sent through this provider: ActiveCampaign, LLC, 150 N. Michigan Ave Suite 1230, Chicago, IL, USA

Based on our legitimate interest in effective and user-friendly newsletter marketing, we share the data you provide when subscribing to the newsletter with this provider according to Art. 6(1)(f) GDPR so that it can handle the newsletter sending on our behalf.

Subject to your express consent pursuant to Art. 6(1)(a) GDPR, the provider additionally carries out a statistical evaluation of the success of newsletter campaigns using web beacons and/or tracking pixels in the sent e-mails, which can measure open rates and specific interactions with the newsletter content. Device information (e.g., time of access, IP address, browser type and operating system) is also collected and analysed, but it is not combined with other data sets.

You can withdraw your consent for newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider to protect the data of our website visitors and to prohibit unauthorised disclosure to third parties.

7.3 E-mail notification of product availability

For items that are temporarily unavailable, you can subscribe to receive e-mail notifications about product availability. In this case, we will send you a one-time e-mail message about the availability of the specific item you selected. The only mandatory information for sending this notification is your e-mail address. Providing additional data is voluntary and, if applicable, is used so that we can address you personally. For sending the e-mail, we use the so-called double opt-in procedure, which ensures that you only receive a notification after you have expressly confirmed your consent to this by clicking a verification link sent to the e-mail address provided.

By activating the confirmation link, you grant us your consent to the use of your personal data pursuant to Art. 6(1)(a) GDPR. For this purpose, we store your IP address registered with your internet service provider (ISP), as well as the date and time of the subscription, so that any misuse of your e-mail address can be tracked at a later point in time. The data we collect when subscribing to our e-mail notification service for product availability is used strictly for the stated purpose.

You can unsubscribe from the availability notifications at any time by sending a corresponding message to the controller named at the beginning. After successful unsubscription, your e-mail address will be deleted immediately from our distribution list set up for this purpose, unless you have expressly consented to further use of your data or we have reserved the right to use your data beyond that, as permitted by law and of which we will inform you in this statement.

7.4 Shopping cart reminders by e-mail

If you stop your purchase with us before completing the order, you have the option to receive a one-time e-mail reminder about the contents of your virtual shopping cart.

The only mandatory information for sending this reminder is your e-mail address. Providing additional data is voluntary and, if applicable, is used so that we can address you personally. For sending the e-mail, we use the so-called double opt-in procedure, which ensures that you only receive a notification after you have expressly confirmed your consent to this by clicking a verification link sent to the e-mail address provided.

By activating the confirmation link, you grant us your consent under Art. 6(1)(a) GDPR for the sending of a shopping cart reminder. For this purpose, we store your IP address registered with your internet service provider (ISP), as well as the date and time of the subscription, so that any misuse of your e-mail address can be tracked at a later point in time. The data we collect when subscribing to our e-mail notification service is used strictly for the stated purpose.

You can unsubscribe from shopping cart reminders at any time by sending a corresponding message to the controller named at the beginning. After successful unsubscription, your e-mail address will be deleted immediately from our distribution list set up for this purpose, unless you have expressly consented to further use of your data or we have reserved the right to use your data beyond that, as permitted by law and of which we will inform you in this statement.

8) Data processing for order fulfilment

8.1 To the extent required for contract performance for delivery and payment purposes, the personal data collected by us will be transferred in accordance with Art. 6(1)(b) GDPR to the commissioned transport company and the commissioned financial institution.

Where we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we process the contact details you provide when placing the order so that we can personally inform you within the scope of our statutory information obligations pursuant to Art. 6(1)(c) GDPR. Your contact details are used strictly for notifications about updates owed by us and, for this purpose, are processed by us only to the extent required for the respective notification.

To process your order, we also work with the following service provider(s), which support us in whole or in part with the performance of the contracts concluded. Certain personal data is transmitted to these service providers in accordance with the information below.

8.2 Monta

For order processing, we use the following provider: Monta Krefeld GmbH, Märkische Straße 10, 47809 Krefeld

Name and address and, if applicable, other personal data are transmitted to the provider exclusively for the purpose of processing the online order in accordance with Art. 6(1)(b) GDPR. Your data will only be shared to the extent actually required for order processing.

8.3 Transfer of personal data to shipping service providers

- DHL

As transport service provider, we use the following provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

We forward your e-mail address and/or telephone number to the provider pursuant to Art. 6(1)(a) GDPR prior to delivery of the goods for the purpose of coordinating a delivery date and/or for sending delivery notification, provided that you have given your express consent for this in the ordering process. Otherwise, for the purpose of delivery, pursuant to Art. 6(1)(b) GDPR, we only forward the recipient’s name and the delivery address to the provider. The transfer takes place only to the extent required for delivery of the goods. In this case, prior coordination of the delivery date with the provider and/or sending delivery notification is not possible.

Consent may be withdrawn at any time with effect for the future vis-à-vis the controller named above or vis-à-vis the provider.
- UPS

As transport service provider, we use the following provider: United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss, Germany

Consent may be withdrawn at any time with effect for the future vis-à-vis the controller named above or vis-à-vis the provider.

8.4 Use of payment service providers (payment services)

- Klarna

On this website, one or more online payment methods of the following provider are available: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

If you select a payment method offered by the provider in which you pay in advance (e.g., credit card payment), the payment details you provide as part of the ordering process (including name, address, bank and payment card information, currency and transaction number) and information about the contents of your order are forwarded to the provider in accordance with Art. 6(1)(b) GDPR. In this case, the transfer of your data is carried out exclusively for the purpose of payment processing with the provider and only to the extent required for this.

If you select a payment method in which the provider pays in advance (e.g., invoice or instalment purchase or direct debit), you are also asked in the ordering process to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, e-mail address, telephone number, and if applicable data relating to an alternative payment method).

To protect our legitimate interest in verifying our customers’ ability to pay, we forward these data to the provider for the purpose of a creditworthiness check pursuant to Art. 6(1)(f) GDPR. Based on the personal data you provide as well as other data (such as shopping cart, invoice amount, order history, and payment experience), the provider checks whether the payment option you selected can be granted with regard to payment and/or default risk.

To make the decision as part of the application review, in addition to provider-specific criteria pursuant to Art. 6(1)(f) GDPR, identity and creditworthiness information from the following credit reference agencies may be used:

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The credit report may include probability values (so-called score values). Where score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. Among other things, address data is included in the calculation of the score values, but not exclusively.

You can object at any time to this processing of your data by sending a message to us or to the provider. However, the provider may still be entitled to process your personal data if this is necessary for contractual payment processing.
- Mollie

On this website, one or more online payment methods of the following provider are available: Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands

On this website, one or more online payment methods of the following provider are available: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method offered by the provider in which you pay in advance, the payment details you provide as part of the ordering process (including name, address, bank and payment card information, currency and transaction number) and information about the contents of your order are forwarded to the provider in accordance with Art. 6(1)(b) GDPR. In this case, the transfer of your data is carried out exclusively for the purpose of payment processing with the provider and only to the extent required for this.

If you select a payment method in which we pay in advance, you are also asked in the ordering process to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, e-mail address, telephone number, and if applicable data relating to an alternative payment method).

To protect our legitimate interest in verifying your ability to pay in such cases, we forward these data to the provider for the purpose of a creditworthiness check pursuant to Art. 6(1)(f) GDPR. Based on the personal data you provide as well as other data (such as shopping cart, invoice amount, order history, and payment experience), the provider checks whether the payment option you selected can be granted with regard to payment and/or default risk.

On this website, one or more online payment methods of the following provider are available: Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland

8.5 Electronic revocation function for distance selling contracts

Consumers who enter into contracts on this website for which there is a statutory right of withdrawal may declare their withdrawal using an electronic revocation function in accordance with the applicable rules on withdrawal.

When using the revocation function, in addition to details for identifying the contract to be withdrawn from, you must provide or confirm additional personal information, such as your first and last name as well as the consumer’s e-mail address.

The collection of this information and its transmission to us is carried out in accordance with Art. 6(1)(b) GDPR and only to the extent required for the proper handling of the withdrawal. Also, on the basis of Art. 6(1)(b) GDPR, the personal data provided is used to confirm receipt of the withdrawal declaration by e-mail. Another legal basis for processing is Art. 6(1)(c) GDPR. We are legally required to provide an electronic revocation function for fee-paying consumer distance selling contracts.

9) Site functionalities

9.1 ShopVote graphics

On our website, graphic elements of the following provider are embedded for displaying external customer reviews and/or an externally awarded quality seal: Blickreif GmbH, Schulstraße 46, 80634 München, Germany

When you open a page of our web presence that contains such graphic elements, your browser establishes a direct connection to the provider’s servers in order to load the elements properly. During this process, certain browser information—including your IP address—is transmitted to the provider.

To the extent that personal data is processed in this way, it is processed in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in optimally marketing our offer and in the attractive design of our online presence.

9.2 - Cloudflare Turnstile

On this website, we use the CAPTCHA service of the following provider: Cloudflare, Inc., 101 Townsend St. San Francisco, CA 94107, USA

The service checks whether an input is made by a natural person or is being misused through machine-based and automated processing, and it blocks spam, DDoS attacks and similar automated malicious access. To ensure that an action is performed by a human rather than an automated bot, Cloudflare Turnstile collects the IP address of the end device used, detection data for the type of browser and operating system used, as well as the date and duration of the visit, and transmits this for evaluation to the provider’s servers.

The legal basis is our legitimate interest in determining individual accountability on the internet and in preventing misuse and spam pursuant to Art. 6(1)(f) GDPR.

We have concluded a data processing agreement with the provider to ensure the protection of the data of our website visitors and to prohibit unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework (EU-US Data Privacy Framework), which ensures compliance with the European level of data protection on the basis of an adequacy decision by the European Commission.

10) Tools and other information

Lexware Office

For handling accounting, we use the service of the cloud-based accounting software of the following provider: Haufe-Lexware GmbH & Co. KG, Munzinger Straße 9, 79111 Freiburg, Germany

The provider processes incoming and outgoing invoices and, if applicable, also our company’s bank transactions in order to automatically capture invoices, match them to the transactions, and—through a partially automated process—create financial accounting.

To the extent that personal data is processed in this context, processing is based on our legitimate interest in the efficient organisation and documentation of our business processes pursuant to Art. 6(1)(f) GDPR.

11) Rights of the data subject

11.1 The applicable data protection law grants you the following rights as a data subject vis-à-vis the controller regarding the processing of your personal data (rights of access and intervention), with the requirements for the exercise of each right referring to the legal basis stated below:

Right of access pursuant to Art. 15 GDPR;
Right to rectification pursuant to Art. 16 GDPR;
Right to erasure pursuant to Art. 17 GDPR;
Right to restriction of processing pursuant to Art. 18 GDPR;
Right to notification pursuant to Art. 19 GDPR;
Right to data portability pursuant to Art. 20 GDPR;
Right to withdraw consent granted pursuant to Art. 7(3) GDPR;
Right to lodge a complaint pursuant to Art. 77 GDPR.

11.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF A BALANCING OF INTERESTS DUE TO OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO SUCH PROCESSING ON GROUNDS ARISING FROM YOUR SPECIFIC SITUATION, WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL TERMINATE THE PROCESSING OF THE AFFECTED DATA. HOWEVER, FURTHER PROCESSING MAY STILL TAKE PLACE IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US IN ORDER TO ENGAGE IN DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF THE PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU CAN EXERCISE THE RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE THE PROCESSING OF THE AFFECTED DATA FOR DIRECT MARKETING PURPOSES.

12) Duration of storage of personal data

The duration for which personal data is stored is determined based on the respective legal basis, the processing purpose and—if applicable—also on the relevant statutory retention period (e.g., retention periods under commercial and tax law).

When personal data is processed based on express consent pursuant to Art. 6(1)(a) GDPR, the relevant data will be stored until you withdraw your consent.

If there are statutory retention periods for data processed in the context of contractual or contractual-like obligations based on Art. 6(1)(b) GDPR, such data is deleted routinely after the retention periods have expired, provided it is no longer necessary for contract performance or initiating a contract and/or unless we continue to have a legitimate interest in further storage.

When personal data is processed based on Art. 6(1)(f) GDPR, it will be stored until you exercise your right to object under Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or unless the processing serves the purpose of asserting, exercising or defending legal claims.

When personal data is processed for the purpose of direct marketing based on Art. 6(1)(f) GDPR, it will be stored until you exercise your right to object under Art. 21(2) GDPR.

Unless otherwise specified in the other information contained in this statement regarding specific processing situations, stored personal data will also be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

As of: 21.07.2026, 10:47:03