Privacy Policy

1) Introduction and contact details of the controller

1.1 We’re glad that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when you use our website. “Personal data” here means all data that can be used to identify you personally.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Bertrand Dahi, Alte Eisenacher Str. 25, 99834 Gerstungen, Germany, Tel.: +4915792557024, E-mail: kontakt@eichenhain.com. The person responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

2) Data collection when visiting our website

2.1 If you use our website purely for informational purposes—i.e., if you do not register and do not otherwise provide us with information—we only collect data that your browser transmits to the website server (so-called “server log files”). When you access our website, we collect the following data that is technically necessary for us to display the website to you:

The website you visited
Date and time at the time of access
Amount of data sent in bytes
Source/referrer, from which you reached the page
Browser used
Operating system used
IP address used (if applicable: in anonymised form)

Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. There is no disclosure or other use of the data. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or requests to the controller), this website uses SSL or TLS encryption. You can recognise a secure, encrypted connection by the string “https://” and the padlock symbol in your browser bar.

3) Hosting & content delivery network

For hosting our website and displaying the page content, we use a provider that performs its services itself or through selected sub-contractors exclusively on servers located within the European Union.

All data collected on our website is processed on these servers.

We have entered into a data processing agreement with the provider which ensures the protection of the data of visitors to our pages and prohibits unauthorised disclosure to third parties.

4) Cookies

To make visiting our website more attractive and to enable the use of certain functions, we use cookies—small text files that are stored on your end device. Some of these cookies are automatically deleted again when you close the browser (so-called “session cookies”), while others remain on your end device for longer and enable the saving of page settings (so-called “persistent cookies”). In the latter case, you can find the storage duration in the overview of cookie settings in your web browser.

Where personal data is processed also by individual cookies used by us, processing is carried out in accordance with Art. 6(1)(b) GDPR either for the performance of the contract, in accordance with Art. 6(1)(a) GDPR in the case of consent given, or in accordance with Art. 6(1)(f) GDPR for the protection of our legitimate interests in ensuring the best possible functionality of the website, as well as a customer-friendly and effective design of your visit to the website.

You can configure your browser so that you are informed about the setting of cookies and you can decide individually whether to accept them or you can exclude the acceptance of cookies for certain cases or generally.

Please note that if cookies are not accepted, the functionality of our website may be restricted.

5) Contacting us

5.1 Our own rating reminder

Exclusively on the basis of your express consent pursuant to Art. 6(1)(a) GDPR, we use your e-mail address to send you a one-time reminder to submit a rating of our services after contract performance. You can withdraw your consent at any time by sending a message to the controller responsible for data processing.

5.2 ShopVote

For rating reminders, we use the services of the following provider: Blickreif GmbH, Schulstraße 46, 80634 Munich, Germany

Exclusively on the basis of your express consent pursuant to Art. 6(1)(a) GDPR, we transmit your e-mail address and, if applicable, other customer data to the provider so that it can contact you by e-mail with a rating reminder.

You can withdraw your consent at any time with effect for the future, either from us or from the provider.

We have entered into a data processing agreement with the provider which ensures the protection of the data of visitors to our pages and prohibits unauthorised disclosure to third parties.

5.3 WhatsApp Business

You have the option to contact us via the messaging service WhatsApp of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called “Business version” of WhatsApp.

If you contact us via WhatsApp in connection with a specific transaction (for example, an order you placed), we store and use the mobile phone number that you use on WhatsApp and—if provided—your first and last name in accordance with Art. 6(1)(b) GDPR in order to process and respond to your matter. On the basis of the same legal basis, we may ask you via WhatsApp to provide additional data (order number, customer number, address or e-mail address) so that we can assign your request to a specific transaction.

If you use our WhatsApp contact for general enquiries (e.g., about our range of services, availability or our online presence), we store and use the mobile phone number you use on WhatsApp and—if provided—your first and last name in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the efficient and timely provision of the requested information.

Your data is always used only to respond to your matter via WhatsApp. No disclosure to third parties takes place.

Please note that WhatsApp Business receives access to the address book of the mobile end device used by us for this purpose and automatically transmits phone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA. To operate our WhatsApp Business account, we use a mobile end device whose address book stores only the WhatsApp contact details of users who have also contacted us via WhatsApp.

This ensures that each person whose WhatsApp contact details are stored in our address book has already consented—by accepting the WhatsApp terms of use when using the app for the first time on their device—to the transmission of their WhatsApp phone number from the address books of their chat contacts to WhatsApp servers, in accordance with Art. 6(1)(a) GDPR. The transmission of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is therefore excluded.

For the purpose and scope of data collection and further processing and use of the data by WhatsApp, as well as your related rights and configuration options to protect your privacy, please refer to WhatsApp’s privacy notices: https://www.whatsapp.com/legal/?eea=1#privacy-policy

We have entered into a data processing agreement with the provider which protects the data of visitors to our pages and prohibits disclosure to third parties.

As part of the above processing activities, data transfers to servers of Meta Platforms Inc. in the USA may occur.

For transfers of data to the USA, the provider has joined the EU-US Data Privacy Framework, which—based on an adequacy decision by the European Commission—ensures compliance with the European level of data protection.

5.4 When contacting us (e.g., via a contact form or e-mail), personal data is processed—exclusively for the purpose of handling and responding to your request and only to the extent required for that purpose.

The legal basis for processing this data is our legitimate interest in responding to your request pursuant to Art. 6(1)(f) GDPR. If your enquiry is directed at entering into a contract, Art. 6(1)(b) GDPR is an additional legal basis for processing. Your data will be deleted when it can be inferred from the circumstances that the matter in question has been conclusively resolved and provided that there are no statutory retention obligations to the contrary.

6) Data processing when opening a customer account

Pursuant to Art. 6(1)(b) GDPR, personal data is further collected and processed to the extent necessary if you provide it to us when opening a customer account. Which data is required for opening the account can be found in the input mask of the relevant form on our website.

Deleting your customer account is possible at any time and can be done by sending a message to the controller address stated above. After deletion of your customer account, your data will be deleted if all contracts concluded with it have been fully processed, no statutory retention periods conflict with this, and no legitimate interest on our side in further storage remains.

7) Use of customer data for direct marketing

7.1 Registration for our e-mail newsletter

If you register for our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. Providing other data is voluntary and is used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you only receive the newsletter after you have expressly confirmed your consent to receive the newsletter by activating a verification link sent to the e-mail address you provided.

By activating the confirmation link, you grant us your consent for the use of your personal data pursuant to Art. 6(1)(a) GDPR. In this context, we store your IP address recorded by your internet service provider (ISP), as well as the date and time of registration, so that possible misuse of your e-mail address can be traced at a later point in time. The data we collect when you register for the newsletter is used strictly for the stated purpose.

You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the controller named at the beginning. After successful unsubscription, your e-mail address will be deleted immediately from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data for further purposes that are legally permitted and about which we inform you in this statement.

7.2 ActiveCampaign

Our e-mail newsletters are sent through this provider: ActiveCampaign, LLC, 150 N. Michigan Ave Suite 1230, Chicago, IL, USA

Based on our legitimate interest in effective and user-friendly newsletter marketing, we transmit the data you provide when registering for the newsletter to this provider in accordance with Art. 6(1)(f) GDPR so that it can handle the sending of the newsletter on our behalf.

Subject to your express consent pursuant to Art. 6(1)(a) GDPR, the provider also carries out a statistical evaluation of campaign success using web beacons or tracking pixels in the e-mails sent, which can measure open rates and specific interactions with the content of the newsletter. Device information (e.g., time of access, IP address, browser type and operating system) is also collected and analysed, but it is not combined with other data sets.

You can withdraw your consent to newsletter tracking at any time with effect for the future.

We have entered into a data processing agreement with the provider which protects the data of visitors to our pages and prohibits disclosure to third parties.

7.3 E-mail notification of product availability

For items that are temporarily not available, you can register to receive e-mail notifications about availability. In this case, we send you a one-time e-mail message about the availability of the specific item you selected. The only mandatory information for sending this notification is your e-mail address. Providing other data is voluntary and may be used to address you personally. For sending these e-mails, we use the so-called double opt-in procedure, which ensures that you only receive a notification after you have expressly confirmed your consent to this effect by activating a verification link sent to the e-mail address provided.

By activating the confirmation link, you grant us your consent for the use of your personal data pursuant to Art. 6(1)(a) GDPR. In this context, we store your IP address recorded by your internet service provider (ISP), as well as the date and time of registration, so that possible misuse of your e-mail address can be traced at a later point in time. The data we collect when you register for our e-mail notification service for item availability is used strictly for its intended purpose.

You can unsubscribe from availability notifications at any time by sending a corresponding message to the controller named at the beginning. After you unsubscribe, your e-mail address will be deleted immediately from our distribution list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for further purposes that are legally permitted and about which we inform you in this statement.

7.4 E-mail reminders for items in your shopping cart

If you interrupt your purchase with us before completing the order, you have the option to be reminded by e-mail once about the content of your virtual shopping cart.

The only mandatory information for sending this reminder is your e-mail address. Providing other data is voluntary and may be used to address you personally. For sending these e-mails, we use the so-called double opt-in procedure, which ensures that you only receive a notification after you have expressly confirmed your consent to this effect by activating a verification link sent to the e-mail address provided.

By activating the confirmation link, you grant us your consent for the use of your personal data pursuant to Art. 6(1)(a) GDPR for sending a shopping cart reminder. In this context, we store your IP address recorded by your internet service provider (ISP), as well as the date and time of registration, so that possible misuse of your e-mail address can be traced at a later point in time. The data we collect when you register for our e-mail notification service is used strictly for its intended purpose.

You can unsubscribe from shopping cart reminders at any time by sending a corresponding message to the controller named at the beginning. After you unsubscribe, your e-mail address will be deleted immediately from our distribution list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for further purposes that are legally permitted and about which we inform you in this statement.

8) Data processing for order fulfilment

8.1 To the extent necessary for contract performance for delivery and payment purposes, the personal data collected by us will be transferred to the commissioned transport company and the commissioned financial institution in accordance with Art. 6(1)(b) GDPR.

If, based on a corresponding contract, we are required to provide you with updates for goods with digital elements or for digital products, we process the contact details you provide when placing your order in order to inform you personally, within the scope of our statutory information obligations, in accordance with Art. 6(1)(c) GDPR. Your contact details are used strictly for notifications about updates we are required to provide and are processed by us only to the extent necessary for the respective information.

To fulfil your order, we also work with the following service provider(s), which support us in whole or in part in carrying out contracts concluded. Certain personal data will be transmitted to these service providers in accordance with the information below.

8.2 Monta

For order fulfilment, we use the following provider: Monta Krefeld GmbH, Märkische Straße 10, 47809 Krefeld

Name, address and, where applicable, further personal data are transferred exclusively to the provider for the purpose of processing the online order in accordance with Art. 6(1)(b) GDPR. Your data will only be shared to the extent actually required to process the order.

8.3 Disclosure of personal data to shipping service providers

- DHL

As transport provider, we use the following provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

We transfer your e-mail address and/or telephone number to the provider in accordance with Art. 6(1)(a) GDPR prior to delivery of the goods for the purpose of coordinating a delivery date and/or for delivery notification, provided that you have given your express consent for this during the ordering process. Otherwise, for the purpose of delivery, we transfer only the recipient’s name and delivery address to the provider in accordance with Art. 6(1)(b) GDPR. The transfer takes place only to the extent necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the provider and/or delivery notification is not possible.

You may withdraw your consent at any time with effect for the future from the controller named above or from the provider.
- UPS

As transport provider, we use the following provider: United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss, Germany

You may withdraw your consent at any time with effect for the future from the controller named above or from the provider.

8.4 Use of payment service providers (payment services)

- Klarna

On this website, one or more online payment methods of the following provider are available: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

If you select a payment method of the provider in which you pay in advance (e.g., credit card payment), your payment data provided as part of the checkout process (including name, address, bank and card information, currency and transaction number) as well as information about the contents of your order will be transmitted to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data will be shared exclusively for the purpose of payment processing with the provider and only to the extent necessary for this.

If you select a payment method in which the provider pays in advance (e.g., invoice purchase or instalment purchase, or direct debit), you will also be asked during checkout to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, e-mail address, telephone number, and, if applicable, data for an alternative payment method).

To protect our legitimate interest in establishing the creditworthiness of our customers, we transmit this data to the provider in accordance with Art. 6(1)(f) GDPR for the purpose of a creditworthiness check. Based on the personal data you provide as well as other data (such as shopping cart, invoice amount, order history, payment experience), the provider checks whether the payment method you selected can be granted with regard to payment and/or debt default risks.

For the decision as part of the application review, in addition to provider-internal criteria pursuant to Art. 6(1)(f) GDPR, identity and creditworthiness information from the following credit agencies may also be included:

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The creditworthiness report may include probability values (so-called score values). Where score values are included in the result of the creditworthiness report, their basis is a scientifically recognised mathematical-statistical procedure. Among other things, but not exclusively, address data is used in calculating the score values.

You can object to this processing of your data at any time by sending us a message or by contacting the provider. However, the provider may still remain authorised to process your personal data if this is necessary for contractually compliant payment processing.
- Mollie

On this website, one or more online payment methods of the following provider are available: Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, the Netherlands

On this website, one or more online payment methods of the following provider are available: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method of the provider in which you pay in advance, your payment data provided as part of the checkout process (including name, address, bank and card information, currency and transaction number) as well as information about the contents of your order will be transmitted to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data will be shared exclusively for the purpose of payment processing with the provider and only to the extent necessary for this.

If you select a payment method in which we pay in advance, you will also be asked during checkout to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, e-mail address, telephone number, and, if applicable, data for an alternative payment method).

To protect our legitimate interest in establishing your creditworthiness in such cases, we transmit this data to the provider in accordance with Art. 6(1)(f) GDPR for the purpose of a creditworthiness check. Based on the personal data you provide as well as other data (such as shopping cart, invoice amount, order history, payment experience), the provider checks whether the payment method you selected can be granted with regard to payment and/or debt default risks.

On this website, one or more online payment methods of the following provider are available: Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland

8.5 Electronic revocation function for distance contracts

Consumers who enter into contracts on this website in cases where there is a statutory right of withdrawal may declare their withdrawal using an electronic revocation function in accordance with the applicable withdrawal regulations.

When using the revocation function, in addition to information for identifying the contract to be revoked, you must provide or confirm further personal information such as the consumer’s first and last name and e-mail address.

The collection of this information and its transmission to us is carried out in accordance with Art. 6(1)(b) GDPR and only to the extent required for proper processing of the withdrawal. Also based on Art. 6(1)(b) GDPR, the personal data provided is used to confirm receipt of the withdrawal declaration by e-mail. Another legal basis for the processing is Art. 6(1)(c) GDPR. We are legally required to maintain an electronic revocation function for fee-charging distance contracts with consumers.

9) Website features

9.1 ShopVote graphics

On our website, graphic elements provided by the following provider are integrated for displaying external customer reviews and/or an external quality seal: Blickreif GmbH, Schulstraße 46, 80634 Munich, Germany

If you access a page of our website that contains such graphic elements, your browser establishes a direct connection to the provider’s servers in order to load the elements properly. In doing so, certain browser information, including your IP address, is transmitted to the provider.

Where personal data is also processed in this process, this is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the optimal marketing of our offer and in the attractive presentation of our website.

9.2 - Cloudflare Turnstile

On this website, we use the CAPTCHA service of the following provider: Cloudflare, Inc., 101 Townsend St. San Francisco, CA 94107, USA

The service checks whether an input is made by a natural person or fraudulently by machine-based and automated processing, and it blocks spam, DDoS attacks and similar automated malicious access attempts. To ensure that a human performs an action rather than an automated bot, Cloudflare Turnstile collects the IP address of the end device used, identification data of the browser and operating system type used, as well as the date and duration of the visit, and transmits this to the provider’s servers for analysis.

The legal basis is our legitimate interest in determining individual responsibility on the internet and preventing misuse and spam in accordance with Art. 6(1)(f) GDPR.

We have entered into a data processing agreement with the provider which ensures the protection of the data of visitors to our pages and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework (EU-US Data Privacy Framework), which—based on an adequacy decision by the European Commission—ensures compliance with the European level of data protection.

10) Tools and other information

Lexware Office

For handling accounting, we use the service of the cloud-based accounting software of the following provider: Haufe-Lexware GmbH & Co. KG, Munzinger Straße 9, 79111 Freiburg, Germany

The provider processes incoming and outgoing invoices and, if applicable, also our company’s bank transactions in order to automatically capture invoices, match them to transactions and, as part of a partially automated process, create the financial accounting.

If personal data is also processed in this context, processing is carried out on the basis of our legitimate interest in the efficient organisation and documentation of our business processes in accordance with Art. 6(1)(f) GDPR.

11) Rights of the data subject

11.1 The applicable data protection law grants you, vis-à-vis the controller, the following data subject rights (rights of access and rights of intervention) with regard to the processing of your personal data. References are made to the legal basis listed for the respective conditions of exercise:

Right of access under Art. 15 GDPR;
Right to rectification under Art. 16 GDPR;
Right to erasure under Art. 17 GDPR;
Right to restriction of processing under Art. 18 GDPR;
Right to notification under Art. 19 GDPR;
Right to data portability under Art. 20 GDPR;
Right to withdraw consent granted under Art. 7(3) GDPR;
Right to lodge a complaint under Art. 77 GDPR.

11.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF A BALANCING OF INTERESTS DUE TO OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME to such processing, on grounds arising from your particular situation, with effect for the future.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE AFFECTED PERSONAL DATA. HOWEVER, FURTHER PROCESSING MAY CONTINUE IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME to processing of personal data concerning you for the purpose of such marketing. You can exercise the objection as described above.

BY EXERCISING YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE AFFECTED PERSONAL DATA FOR DIRECT MARKETING PURPOSES.

12) Duration of storage of personal data

The duration of storage of personal data depends on the applicable legal basis, the processing purpose and—if applicable—additionally on the respective statutory retention period (e.g., retention periods under commercial and tax law).

Where personal data is processed on the basis of explicit consent pursuant to Art. 6(1)(a) GDPR, it will be stored for as long as you do not withdraw your consent.

If statutory retention periods exist for data processed within the context of contractual or contractual-like obligations on the basis of Art. 6(1)(b) GDPR, this data will be routinely deleted after the retention periods have expired, unless it is no longer necessary for fulfilling the contract or initiating a contract and/or we no longer have a legitimate interest in further storage.

Where personal data is processed on the basis of Art. 6(1)(f) GDPR, it will be stored for as long as you exercise your right to object under Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

Where personal data is processed for direct marketing purposes on the basis of Art. 6(1)(f) GDPR, it will be stored for as long as you exercise your right to object under Art. 21(2) GDPR.

Unless otherwise stated in the other information in this statement regarding specific processing situations, stored personal data will in any case be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

As of: 21.07.2026, 10:47:03